Refund policy

At BioClair, we want you to be completely satisfied with your purchase.

All unopened products in resalable condition may be returned for a refund or store credit within 30 days of invoice date.

Please contact a Customer Service Representative at info@bioclair.ca for an Authorized Return Number. This number, as well as the original invoice, must be included with your return. BioClair does not accept packages posted COD by recipient. If your original order included free shipping, the cost of original shipping may be deducted from your refund total if your order no longer qualifies for free shipping after an item return. All returns are subject to a 15% restocking fee. BioClair reserves the right to approve or reject returns.

If you received the wrong order or an opened item, please contact our Customer Service team by email at info@bioclair.ca as soon as possible for a resolution.